Something not quite right? Email [email protected] and we’ll help you work through the next step.
You have 30 days
Contact us to request a return within 30 calendar days of receiving your order. Include your order number, the item you want to return, and the reason. For a damaged, defective, or incorrect item, photos help us understand the problem.
Contact us before sending a return
Our customer service team will email you the current overseas return warehouse address and packing instructions for your order. Return locations can change, so please use the address in that email. The company address below is our registered and operating address, not a return warehouse. Please do not send returns there or to an address printed on the parcel.
Return condition
For a change-of-mind return, please keep the item unused and in the condition received, with its packaging, tags, and accessories where applicable. These conditions do not prevent you from reporting a product fault that becomes apparent during normal use.
Who pays return shipping?
You pay return shipping when returning an item because you changed your mind or selected the wrong option. If the return is due to a product quality problem, we cover the return shipping cost. Contact us first so we can arrange the appropriate method. We also cover return shipping if we sent the wrong item. Use secure packaging and keep the tracking receipt.
Refund review: 2 days
After we receive and inspect your return, we review the refund within 2 business days and email you the outcome. If we need more information, we’ll explain what is needed.
Refund processing: 5 days
Once approved, we process your refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to display the credit. For an eligible return of the full order, we refund the amount paid for the returned products. No restocking fee applies. Original outbound shipping is free.
Changes, cancellations, and questions
Email us as soon as possible if you need to change or cancel an order. We’ll check its status; a parcel already dispatched may need to follow the return process. This policy does not limit any rights you have under applicable consumer law.
Business days mean Monday through Friday, excluding public holidays.
Who operates VEYRANNIS?
VEYRANNIS is operated by Chengdu Diandi Xinyi Trading Co., Ltd. Legal representative: Yang Chaozhi.
Registered and operating address: Room 607, Floor 6, Unit 3, Building 7, No. 399, West Section of Fucheng Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan 610041, China.
Email: [email protected]
Customer service: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, including daylight saving time).