Last updated: November 5, 2026
When you shop at VEYRANNIS, you share information that helps us get your order to you. This page explains what we collect, why we need it, and how to contact us about it.
Information you share with us
We receive the name, email address, shipping and billing details, phone number when provided, and order details you enter at checkout. If you create an account or contact customer service, we also receive the information you choose to share. Please do not send identity documents or payment card details by email.
Information from your visit
Our website uses cookies and similar browser storage to keep your cart working, maintain account sessions, and remember relevant preferences. Technical logs may include your IP address, browser, device details, and pages requested to help keep the store reliable and secure. You can manage cookies in your browser; blocking essential cookies may affect checkout.
How we use and share information
We use your information to process payments, fulfill and track orders, handle returns, answer questions, maintain records, and prevent misuse. We share the details needed for these tasks with service providers such as our hosting provider, payment processors, delivery carriers, and fulfillment partners. Payment details are handled by the payment provider selected at checkout under its own privacy notice. We may also disclose information when required by law or to protect customers and our services.
Keeping your information
We retain information for as long as needed to provide the service, manage orders and returns, meet recordkeeping requirements, and resolve disputes. We use reasonable safeguards, although no website or transmission method can promise complete security. Our business operates in China, so information may be processed there and in countries where our service providers operate.
Your choices
Email us to request access to, correction of, or deletion of your personal information. Depending on where you live, additional privacy rights may apply. We may need to verify your request and retain records required by law. You can ask us to review a decision by replying to our response. Any promotional emails will include a way to unsubscribe; necessary order messages may still be sent.
Other websites and children
Third-party links have their own privacy practices. Our store is intended for adults making purchases, and we do not knowingly collect personal information from children under 13. A parent or guardian can contact us about information a child has submitted.
Questions or updates
Contact [email protected] with privacy questions. If our practices change, we will update this page and its date.
Who operates VEYRANNIS?
VEYRANNIS is operated by Chengdu Diandi Xinyi Trading Co., Ltd. Legal representative: Yang Chaozhi.
Registered and operating address: Room 607, Floor 6, Unit 3, Building 7, No. 399, West Section of Fucheng Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan 610041, China.
Email: [email protected]
Customer service: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, including daylight saving time).